Terms & Conditions

DELIVERY

Delivery rates are weight based. We despatch all orders immediately (except weekends), but please allow up to 7 to 10 working days for delivery within the UK. For orders overseas a delay of up to 21 days is possible depending on the destination and courier. We do not despatch to P.O.Box Addresses.

RETURNING GOODS

Should you be unhappy with your purchase, then simply return goods in the original packaging within 14 days of receipt for refund. For your own security please return items by either recorded delivery or registered post as we cannot be held responsible for returned items that are not received. Your statutory rights are not effected.
Please note. Carriage costs associated with returned goods are to be paid by the customer.
Please remember to obtain a Proof of Posting Certificate from the Post Office as we cannot be held responsible for items lost in the post. We will refund your money within 7 days of receipt of the goods.
We endeavour to ensure that all the information on this website is correct and fairly stated, but are unable to accept liability for any Errors or Omissions.
Liability cannot be accepted for any damage caused by use of materials supplied by us. Compensation for faulty goods will extend only to the value of the goods purchased from us.
We cannot be liable for any losses for your order not arriving on time, although we will do our utmost to ensure that goods do arrive on time and in good condition at all times.

ENQUIRIES

We are always happy to answer any questions that you may have; so if you need more information on any item prior to ordering please email us and we will be happy to help.

Email: elosaquariumuk@gmail.com

DAMAGED GOODS

In order to comply with our carriers terms of insurance, we must be informed of any damage to goods in transit within 3 days of receipt. Email: elosaquariumuk@gmail.com

Elos Aquarium Uk Trades as Advanced Aquarium Products